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MATRIX TECHNOLOGY GROUP establishes a Response Time based on issue severity and loss of service consequences. Subsequently, response time could be within 2 Hours up to the next business day contingent on the circumstances and the agreed upon service level required. MATRIX TECHNOLOGY GROUP exercises a tiered response and escalation process for resolving issues at the appropriate MATRIX TECHNOLOGY GROUP management and technical support levels.
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We have been thrilled with the strategic advice, guidance and services that Matrix Technology has provided to us in implementing several key SAP Projects. They understand our business and our needs. They have provided effective solutions to challenging issues that we face in today's competitive environment and we value our relationship with them. They have become an invaluable resource to our firm.
- Cathy Bridge,CEO,
