The Account Managers in MATRIX TECHNOLOGY GROUP are assigned to one client company at a time and any conflicts issued by the client are taken care of through the escalation matrix. The client company calls the responsible Account Manager and  if in a span of 2 hours the issue is not resolved, it will be escalated to the CEO/MATRIX TECHNOLOGY GROUP management team.                   

Service Level Agreement: For better delivering our services, we have Service level agreement with the Client company and there will no changes on the rates halfway of the contract.  Any changes within one year, MATRIX TECHNOLOGY GROUP will bear the amount and any raise if candidates need after one year, MATRIX TECHNOLOGY GROUP will initiate the dialogue with Client and make proper justification which would be more favorable to the Client